Frequently asked questions.
About our company
What does your company do exactly?
US Surface Warehouse (USSW) is a private, vertically integrated company which manufactures, markets and distributes LivingStone® solid-surface sheet materials. USSW also markets and distributes a full line of kitchen sinks and lavatory bowls including stainless steel, solid surface, silgranit and vitreous china.
Where are your warehouses?
We have warehouses in Seattle, WA; Oakland, CA; Los Angeles, CA; Salt Lake City, UT; Dallas, TX; Nashville, TN; Reading, PA; and Chicago, IL.
We’ve never heard of LivingStone®. Why not?
You have probably never heard of LivingStone® because, until recently, we have relied mostly on word-of-mouth to grow our business. However, the quality of our products and low prices have resulted in rapid growth. Presently, we are the fourth largest supplier of solid surface in the United States.
About pricing and delivery of sheets and sinks
Do your prices include shipping?
Yes, our prices for sheets are delivered to your door. There are no hidden fees or additional charges. Our pricing for sinks also includes shipping if they are ordered along with sheet material. If not, shipping for sinks depends on the model and quantity ordered.
How do I get a lower price than what is offered on your price list?
If you will be ordering more than 40 sheets at a time, we will provide you a quote regardless of where the materials are being utilized. If we can ship materials directly from our factory to your facility, greater savings are available. Also, our sink price list includes two levels of volume pricing depending on the quantity of sinks ordered.
How do you offer such low prices without sacrificing quality?
First, we are vertically integrated. That means we not only manufacture LivingStone®, but market it and distribute it, too. So no agents or middlemen tack on their costs. Second, we only make the sheet colors and sinks that move. Without dozens of slow-sellers to manufacture and inventory, our cost of doing business is lower. Finally, our Korean plant is one of the newest, most technically advanced facilities in the world. In other words, it’s super-efficient.
Do you stock every color in every warehouse?
Yes. We also stock every kitchen sink, vanity bowl, and adhesive we offer in every one of our warehouses.
What is your lead time?
To about 90% of the U.S., if you place an order before noon, your shipment will be delivered the next business day. In the remaining areas, orders placed before noon will be delivered in two business days.
About our products
Where are LivingStone® sheets manufactured?
At our state-of-the-art manufacturing facility in Daejon, Korea.
How does LivingStone® compare to other materials?
LivingStone® is identical to other leading brands of 100% acrylic solid surface. Visit and open the technical comparison brochure.
Is LivingStone® warranted?
Yes. LivingStone® is covered by a 15 year transferable warranty.
What size sheets do you offer?
We offer one sheet size: 1/2" x 30" x 144" in all of our locations. We also offer half sheets (1/2 x 30" x 72") in select warehouses.
Where can I see your entire sink offering?
We stock over 150 different sink models to choose from and you can view them all at our website under the sink tab.
Are your sinks warranted?
Yes. The warranty for each varies with the manufacturer.
Do you offer joint adhesives? / Do I have to use your adhesives?
We stock Seam-It adhesives by Glue Warehouse that have been made to coordinate with LivingStone colors. You may buy them from us in any quantity or directly from Glue Warehouse if you want to buy in bulk. We do not, however, require you to use Seam-It adhesives.
Are additional colors available by special order?
Yes. Minimum order quantities and extended lead times apply.
About sample and literature support
Do you provide samples and literature?
Yes. We provide samples and literature for LivingStone. We also provide a beautiful showroom catalogue for our full line of sinks. All at no cost to you.
Do you provide discounts on materials for displays?
We offer discounts for displays if we believe the investment will yield a return and, additionally, if you are also providing a discount on the labor.
Do you provide discounts on materials for professional use?
We do not offer professional use discounts.
About getting set-up to buy
How do I get set-up to purchase?
If you are looking to only purchase sinks, you can set up your account online in less than a minute. Simply go to our website and click "Set up Account" at the top of the home page. If you interested in our other products, you must contact one of our sales representatives and let them know you want to get set-up. Our representative will send you an email with a link to our on-line set-up system. Simply click on the link, and follow the instructions.
What to expect after you place an order
How is your product packaged for delivery?
Our sheet material is palletized, covered with cardboard, and banded. Each sheet is covered with a protective film. Our sinks are packaged according to the method of delivery utilized; however they are typically boxed with appropriate dunnage.
Where do I register the warranty?
Warranties can be registered on line at here.
How do I get a gun for your cartridges?
If you are using Seam-It adhesives, contact Glue Warehouse at 877 595 4583 (GLUE). They stock guns for the 250 ml adhesives we sell.
Dr. LivingStone® isn't a real doctor. And he doesn't play one on TV. He's just the alter ego of the key people in our company.
Their collective knowledge of the solid surface industry spans decades.